Camberwell Removals Terms and Conditions
These Terms and Conditions set out the basis on which Camberwell Removals provides removal, collection, delivery, packing, storage and related services within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.
1. Definitions
In these Terms and Conditions, the following definitions apply:
1.1 "We", "Us" and "Our" means Camberwell Removals, the service provider.
1.2 "You" and "Your" means the customer or client who engages Our services.
1.3 "Services" means any removal, collection, delivery, packing, unpacking, loading, unloading, storage, waste removal, or related services provided by Us.
1.4 "Agreement" means the contract between You and Us for the provision of Services, incorporating these Terms and Conditions and any written quotation or confirmation issued by Us.
1.5 "Goods" means all items, effects, furniture, belongings and property that are the subject of Our Services.
1.6 "Working Day" means any day other than a Saturday, Sunday or public holiday in England.
2. Quotations and Service Area
2.1 Any quotation We provide, whether verbal or written, is an estimate based on the information You have supplied. Quotations are usually valid for a limited period as stated at the time of issue. If no period is specified, they are valid for 30 days from the date of issue.
2.2 Our quotations are based on normal access, reasonable parking availability near the property, standard working hours, and the assumption that the work can be carried out in one continuous operation.
2.3 We primarily operate in the UK, with a focus on local and regional removals. If the origin or destination of the Goods is outside Our usual operating area, additional charges, travel time and conditions may apply.
2.4 We reserve the right to amend or withdraw a quotation if:
(a) You change the service date, collection or delivery addresses, or the scope of the Services;
(b) The information You provided on which the quotation was based is found to be incomplete, inaccurate or misleading;
(c) Additional services or waiting time are required due to circumstances beyond Our control, such as delays in gaining access to the premises.
3. Booking Process
3.1 A booking is not confirmed until We have issued written confirmation of the booking and, where required, received any applicable deposit.
3.2 To make a booking, You must provide full and accurate details of:
(a) The collection and delivery addresses;
(b) The nature and approximate volume of the Goods;
(c) Any access restrictions, parking limitations, staircases, lifts, or other features that may impact the Services;
(d) Any items of unusual value, fragility, or difficulty to handle.
3.3 You must ensure that You are legally entitled to move the Goods and that they are free of any third-party interests or restrictions that might affect Our ability to perform the Services.
3.4 We reserve the right to refuse or cancel a booking at Our discretion, including where safety, legal or regulatory concerns arise, or where We reasonably believe that continuing the booking would be impractical or uneconomic.
4. Payments and Charges
4.1 Unless otherwise agreed in writing, payment for Our Services is due in full no later than the day of the move or service, and in any event before unloading at the destination address. For some services or larger moves, We may require a deposit in advance with the remaining balance due on or before the service date.
4.2 We may charge for Our Services on a fixed price basis, an hourly rate, or a combination of both, as set out in the quotation or booking confirmation.
4.3 Additional charges may apply for:
(a) Waiting time caused by delays in access, completion of legal formalities, or other factors outside Our control;
(b) Extra labour, packing materials, or time required due to inaccurate or incomplete information provided at the time of booking;
(c) Out-of-hours work, including evenings, weekends or public holidays;
(d) Parking fees, congestion charges, tolls, permits and similar expenses.
4.4 All quoted prices are exclusive of any applicable taxes or charges unless clearly stated otherwise.
4.5 If You fail to make payment when due, We may:
(a) Withhold delivery of the Goods;
(b) Charge interest on the overdue amount at a reasonable rate;
(c) Recover any costs incurred in pursuing payment, including legal costs and enforcement fees.
5. Cancellations, Postponements and Amendments
5.1 If You cancel or postpone the Services, You must notify Us as soon as practicable. Cancellation charges may apply depending on the notice period given prior to the scheduled service date.
5.2 Unless expressly agreed otherwise, the following cancellation charges may apply:
(a) More than 7 Working Days before the service date: no cancellation fee, and any deposit may be refunded or transferred, subject to Our discretion;
(b) Between 3 and 7 Working Days before the service date: up to 50 percent of the agreed service charge may be payable;
(c) Less than 3 Working Days before the service date or on the day of the service: up to 100 percent of the agreed service charge may be payable.
5.3 If You wish to amend the service date, addresses or scope of Services, We will use reasonable efforts to accommodate the change, but cannot guarantee availability. Additional charges may apply if the amendment results in increased costs or rescheduling.
5.4 We may cancel or suspend the Services where:
(a) You have not paid the required deposit or charges by the due date;
(b) We are prevented from carrying out the Services due to events beyond Our reasonable control, including severe weather, accidents, road closures, strikes, or public emergencies;
(c) We reasonably consider that the job may pose a risk to Our staff, vehicles or equipment, or involve illegal, unsafe or non-compliant activities.
In such circumstances, We will refund any prepayments for Services not yet provided, less any reasonable costs incurred.
6. Your Responsibilities
6.1 You are responsible for:
(a) Ensuring that adequate parking and access are available at both collection and delivery addresses, and for obtaining any necessary permits or authorisations;
(b) Ensuring that the premises are safe for Our staff to work in, and notifying Us in advance of any known risks, hazards or special requirements;
(c) Packing and securing all Goods safely, unless You have requested and We have agreed to provide a packing service;
(d) Removing or securing any fixtures, fittings, or items attached to walls, ceilings or floors that are to be moved;
(e) Arranging appropriate insurance for any Goods of high value or special significance, in addition to any cover that We may provide.
6.2 You must not include in the Goods any items that are prohibited by law or that may pose a risk to health, safety or the environment, including but not limited to:
(a) Explosives, firearms, weapons, ammunition or flammable materials;
(b) Dangerous or hazardous substances, chemicals or gases;
(c) Perishable goods, unless agreed in writing in advance;
(d) Any items whose possession or transportation would breach applicable laws or regulations.
7. Our Responsibilities
7.1 We will provide the Services with reasonable care and skill, using appropriately trained staff and suitable vehicles and equipment.
7.2 We will take reasonable steps to minimise the risk of loss or damage to the Goods while they are in Our care and control, subject to the limitations and exclusions set out in these Terms and Conditions.
7.3 We will comply with applicable laws and regulations relevant to the Services, including those relating to transport, road safety and the handling of waste materials.
8. Liability and Limitations
8.1 Our liability for loss of or damage to the Goods is limited to a reasonable amount that reflects the condition and value of the Goods at the time of the loss or damage, subject to any express limits set out in Our quotation or booking confirmation.
8.2 We are not liable for:
(a) Loss or damage arising from Your failure to adequately pack, secure or protect the Goods, where packing has been carried out by You or a third party;
(b) Loss or damage caused by inherent defects, wear and tear, deterioration, ageing, leakage or instability in the Goods;
(c) Loss of or damage to items of special value (such as jewellery, money, important documents, artwork, antiques or electronic data) unless You have notified Us in writing prior to the service and We have expressly agreed to handle them;
(d) Loss of profit, loss of use, loss of enjoyment, or any indirect or consequential losses, whether arising in contract, tort or otherwise.
8.3 We will not be responsible for any loss, damage, delay or failure to perform the Services to the extent caused by events beyond Our reasonable control, including but not limited to extreme weather, accidents, road closures, mechanical failure, strikes or public emergencies.
8.4 Any claim for loss or damage to Goods must be notified to Us in writing as soon as reasonably practicable, and in any event no later than 7 days after the date of completion of the Services. You must provide sufficient detail to enable Us to investigate the claim, including photographs and evidence of value where applicable.
8.5 Nothing in these Terms and Conditions excludes or limits Our liability for death or personal injury caused by Our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.
9. Waste Removal and Environmental Regulations
9.1 Where We provide waste removal, clearance or disposal services, We will do so in compliance with applicable UK waste management, environmental and duty of care regulations.
9.2 We reserve the right to refuse to remove or transport any waste or items that:
(a) Are classed as hazardous or controlled waste and for which We are not licensed or equipped to handle;
(b) May pose a risk to health, safety or the environment;
(c) Are prohibited by law from being transported or disposed of in the manner requested.
9.3 You are responsible for accurately describing the type, quantity and condition of any items or waste to be removed. Additional charges may apply if the items collected differ substantially from those described at the time of booking.
9.4 We will dispose of waste only at authorised facilities. Once waste or items for disposal have been collected by Us, You relinquish all rights to those items, and We will decide the most appropriate lawful method of disposal, reuse or recycling.
10. Delays, Waiting Time and Storage
10.1 While We will use reasonable efforts to adhere to agreed dates and times, any times stated are approximate unless We have expressly guaranteed a specific time in writing.
10.2 If delays occur that are outside Our reasonable control but arise from circumstances relating to Your move, such as late key release, incomplete packing, or inability to gain access to the property, We may charge waiting time at Our standard hourly rates.
10.3 Where Goods need to be stored temporarily due to delays in access or completion, storage charges, handling fees and additional delivery charges may apply, as set out in Our current tariff or as agreed with You.
11. Insurance
11.1 We may maintain insurance cover relevant to the Services We provide. The existence of any such policy does not increase or extend Our liability beyond the limits set out in these Terms and Conditions, unless We have explicitly agreed otherwise in writing.
11.2 You are encouraged to arrange additional insurance for Your Goods, particularly for high-value or delicate items, and to ensure that any existing household or contents insurance policies remain in force during the move or storage period.
12. Complaints and Dispute Resolution
12.1 If You are dissatisfied with any aspect of Our Services, You should notify Us as soon as possible so that We may try to resolve the issue promptly.
12.2 Complaints regarding loss or damage to Goods must follow the notification requirements set out in clause 8.4. We may request supporting documentation and reasonable cooperation from You in investigating the complaint.
12.3 We will endeavour to resolve complaints amicably. If a dispute cannot be resolved directly between Us and You, either party may seek independent advice or recourse through the appropriate legal channels.
13. Privacy and Data Protection
13.1 We will collect and use personal information about You only as necessary to provide the Services, manage bookings, process payments and comply with Our legal obligations.
13.2 We will handle personal information in accordance with applicable UK data protection laws and Our internal policies. We will not sell Your personal data to third parties.
14. General Provisions
14.1 These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire Agreement between You and Us and supersede any prior discussions or representations relating to the Services.
14.2 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
14.3 You may not assign or transfer any of Your rights or obligations under this Agreement without Our prior written consent. We may assign or subcontract all or part of the Services, provided that We remain responsible to You under this Agreement.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by Us.
By proceeding with a booking or using Our Services, You acknowledge that You have read, understood and agree to be bound by these Terms and Conditions.
